Clinic Policies

Cancellation and No Show Policy

Native Wellness + AestheticsAt Native Wellness + Aesthetics, we value your time and the time of every client we serve. To provide the highest level of care and maintain a consistent, reliable schedule, we kindly require a minimum of 48 hours’ notice for any appointment cancellations or rescheduling.

Why 48 hours?

Our schedule is thoughtfully curated and often booked in advance. Providing 48 hours’ notice allows us the opportunity to offer that appointment time to another client who may be waiting for care. It also ensures that our clinical team who are scheduled specifically for your visit are able to use their time effectively.

Our Commitment to Consistency

We uphold this policy consistently for all clients, regardless of the circumstance. While we genuinely understand that unexpected situations arise, maintaining a clear and uniform policy allows us to operate fairly, support our staff, and respect the time of our entire community.

Important Pre-Appointment Requirements

All required intake and consent forms must be completed at least 48 hours prior to your appointment. If forms are not completed within this timeframe, your appointment will be automatically canceled. This allows us to ensure safe, efficient, and prepared care for every client.

Card on File Requirement

A valid card on file is required to secure all appointments. This is in place to uphold our cancellation policy, protect scheduled provider time, and ensure accountability for late cancellations or no-shows.

Policy Details
  • Cancellations or rescheduling requests made less than 48 hours before your appointment will result in a fee of 50% of the scheduled service cost (including sauna, salt cave, Reiki, IET, facials, chemical peels, consultations, and similar services).
  • Xeomin and Dysport appointments:
    • Late cancellation fee: $125
    • No-show fee: $250
  • No-shows for all other services will be subject to the full cost of the scheduled service.
  • Appointments will be canceled if intake and consent forms are not completed at least 48 hours in advance.
  • A card on file is required for all bookings.